ALEX JOLL
  • Home
  • Consulting
  • Coaching
    • Free Online Courses
  • Contact

Free Training Courses

Below are several courses you can access here for free.
​Scroll down to see what is currently available.  

Master Public Speaking in 7 Days — Self-Paced Curriculum
Self-Paced Training Program · Alex Joll

Master Public Speaking in 7 Days

The phenomenal 7-day program designed to teach anyone how to speak with confidence and to influence — one day at a time.

Overall Progress 0 of 7 days complete
The 7-Day Program
1
✓
Sunday
First Impressions & Presence
2
✓
Monday
Gestures, Expression & Eyes
3
✓
Tuesday
Voice, Tone & Words
4
✓
Wednesday
Building Your Speech
5
✓
Thursday
Trigger Words & Run-Through
6
✓
Friday
Practice Makes Natural
7
✓
Saturday
Energy, Modelling & The Main Event
Day 1 · Sunday

First Impressions, Presence & Appearance

⏱ ~30 min □ Non-Verbal Communication □ Start Here

Before you say a single word, your audience has already made up their minds about you. That's not pessimism — it's neuroscience. The old, instinctive part of the brain (sometimes called the "reptilian brain") makes snap judgements in about 2 seconds. This is your Gatekeeper.

Key principle: 67% of your message is non-verbal — body language, appearance, posture, and presence. If these are inconsistent, the Gatekeeper won't let your words through, no matter how good they are.

The Gatekeeper Explained

When you stand up in front of an audience, two things happen simultaneously. Your old brain senses danger (all those eyes!) and wants you to fight, flee, or freeze. Meanwhile, your audience's old brains are also asking: "Can I trust this person?" Get the Gatekeeper on your side and your message gets in. Lose it, and you've lost the audience before you've started.

Be a New Communicator

Think of Steve Jobs, Bill Clinton, Oprah Winfrey. They speak without notes, from the heart, with passion and authority. The worst communicators read from a script. Speaking to influence means speaking with confidence — not reciting facts. If your information is technical, hand it out at the end, never during your talk.

Dress & Appearance

You have 2 seconds

Research from Harvard shows we form lasting judgements from just 2 seconds of silent video. Dress deliberately — as a professional authority on your subject.

Dress for your message

Don't "dress down" to match your audience. Dress to convey authority. Small details (hair, shirt, shoes) collectively add up to your perceived credibility.

Posture & Movement

1

Stand tall

Fill your lungs, breathe from the diaphragm. This alone adds an inch of height — and an inch of authority. Stand with shoulders back, chin up.

2

Own the space

Don't hide behind a lectern. Step out and take charge. Move with confidence — not one nervous step, but deliberate strides that engage different parts of the audience.

3

If seated, occupy space

Sit upright in the back of the chair. Let your posture take up space. Don't lean in — it diminishes power. Think of how confident people sit in a boardroom.

□
Skill Checker

Day 1 Practice Worksheet

  • ✓
    Walk away from a wall: press shoulders back, chin up, then replicate without the wall
  • ✓
    Practise deep diaphragm breathing — feel yourself grow taller with each breath
  • ✓
    Practise confident, affirmative movement — stride, don't shuffle
  • ✓
    Plan your outfit: is it smart, authoritative, and appropriate for your audience?
  • ✓
    Watch a TV presenter or newsreader: what makes them believable? Note 3 things.
Checklist
0%
Quick Check
According to the Gatekeeper principle, what percentage of your message is non-verbal?
Day 2 · Monday

Gestures, Facial Expression & Eye Communication

⏱ ~30 min □ Body Language □ Beginner

Nervousness almost always shows up in the hands and face first. Learning to control these signals — or at least make them work for you — is one of the most impactful things you can do as a speaker.

Gestures: What to Do with Your Hands

Avoid the Fig Leaf

Hands clasped in front of your body signal nervousness and distrust. This is the most common defensive gesture — eliminate it.

No Folded Arms

A closed, defensive posture. Crossed legs when seated can have the same excluding effect on parts of your audience.

Open Palms

The most welcoming gesture. Open palms — single or double — convey honesty and openness. Recommended over pointing.

Presidential Thumbs Up

Clinton's advisors trained him to replace pointing with a thumb gesture. Non-threatening, yet emphasises key points powerfully.

Facial Expression: Smile

A relaxed, genuine smile signals friendliness and trustworthiness — the very thing the Gatekeeper is looking for. You don't need to grin, but you do need warmth. Even on the phone, people can hear a smile. Do these warm-up exercises before any presentation:

1

The Prune & Stretch

Scrunch your whole face into a "prune," then open wide — mouth, eyes, everything — as if shocked. Repeat 3–5 times to release tension.

2

The Brush

Say "brush" slowly, rolling your lips forward on the "r." Follow with the motorboat — lips loosely together, push air through. Great pre-speech loosener.

3

Exaggerated Smiles

Stretch your lips out in big, exaggerated smiles in the mirror. What feels like an obvious smile to you often registers as just neutral to others.

Eye Communication

Eye contact is one of your most powerful tools. Looking down or away signals dishonesty. Hold eye contact with individuals for a few seconds before moving on — this builds sincerity and connection.

Power exercise: On the street or in a shopping centre, hold eye contact with passers-by until they look away first. Most will — and each time they do, you've established dominance and grown your confidence for the stage. Avoid slow blinking (looks smug) and eye-dart (looks shifty).

□
Skill Checker

Day 2 Practice Worksheet

  • ✓
    Practise gestures in the mirror: find your natural, non-threatening gestures
  • ✓
    Do the Prune & Stretch and Brush exercises to loosen your face
  • ✓
    Check your smile in the mirror — is it bigger than you think it is?
  • ✓
    Practise eye contact outside — hold it until the other person looks away first
  • ✓
    Ask a friend or colleague: do you have any nervous hand or eye habits?
Checklist
0%
Quick Check
Which gesture did Bill Clinton's advisors recommend to replace pointing?
Day 3 · Tuesday

Voice, Tone, Timing & Words

⏱ ~30 min □ Vocal Delivery □ Intermediate

A monotone voice is an audience's worst enemy. Think of the most boring lecture you ever sat through — chances are it wasn't what was said, but how it was said. Today's focus is making your voice work for you.

Voice & Tone

Think of your sentences as rolling hills. Your voice rises over the middle and falls gently at the end. This natural rhythm keeps listeners engaged and signals confidence. Smiling as you speak changes your tone — telesales professionals are trained to "smile when they dial" because it's audible even on the phone.

Try this: Call someone you know. Just by their "hello," you can likely tell their mood. That's the power of tone alone — imagine what it does across an entire speech.

Timing & the Power of the Pause

Go Slower

The tendency is always to rush. When you know your material, you speed up. Your audience doesn't — slow down so they can keep up.

Use the Pause

The pause is your most powerful tool. Before a punchline, before a key point, or instead of "um" — silence commands attention.

Jargon, Words & Non-Words

1

Avoid jargon

Never use abbreviations or technical terms unless you're certain every single member of your audience knows them. Jargon switches people off immediately.

2

Choose words for your audience

Know who you're speaking to and pitch your language accordingly. You don't need to dumb down — but you do need to connect.

3

Eliminate non-words

"Um," "er," "like," "you know," "anyway" — these are silence-fillers that undermine authority. Replace every single one with a pause. The pause is always more powerful.

Starting to Think About Content

Before tomorrow's speech-building session, answer these four questions in your worksheet below. They'll define the purpose of everything you say.

□
Skill Checker

Day 3 Practice Worksheet

  • ✓
    Read a paragraph aloud: practise the "rolling hills" tone — rise, then fall
  • ✓
    Time yourself speaking for 60 seconds — are you rushing? Consciously slow down
  • ✓
    Catch yourself using a non-word today and replace it with silence
  • ✓
    Listen to someone else speak — identify their filler words and their tonal rhythm
Checklist
0%
Quick Check
What should you replace "um" and other non-words with?
Day 4 · Wednesday

Building Your Speech

⏱ ~40 min □ Content Structure □ Intermediate

Now we get into the content — but remember, how you say something matters more than what you say. A charming speaker who knows the key points will always outperform a fact-crammed speaker who can't connect. Aim to be both.

Key rule: Do not write a speech. Even a memorised written speech sounds unnatural. Instead, use Post-it notes to build a structure you can speak from naturally.

Step 1: Brainstorm with Post-it Notes

Spend 5–6 minutes writing every idea, story, or theme on individual Post-it notes — one idea per note. Don't edit, just generate. Then group similar ideas, arrange them in a flowing order, and check: Have you made up to 3 clear points? Have you asked for one action?

Step 2: Add Enhancements

Stories, examples, analogies, quotes, metaphors — these make your message sticky. Personal stories are best: you know them, so you don't have to rehearse them. Use a single Post-it heading as your reminder.

Stories

Personal experiences are the gold standard. They're authentic, memorable, and you know them so well they come naturally. Ask friends for material if needed.

Analogies & Metaphors

Bridge the gap between what the audience knows and what you're teaching. Make the unfamiliar familiar.

Quotes

One of the few times it's fine to read aloud. Quotes add authority — hold up the text, read it slowly and deliberately.

Avoid Death by PowerPoint

If you use slides, use black backgrounds with a few words — not bullet points. Show the slide, then put it away and take back the audience's attention.

Step 3: Structure

1

Opening — grab attention

Start with a question, a story, a bold statement. Pique curiosity rather than announcing what you'll say. Let the audience reach conclusions as they go.

2

Middle — make your points (max 3)

Each point followed by an enhancement. One flows into the next. Check for gaps and repetition — merge or cut where needed.

3

Close — ask for action

Every speech needs a clear call to action. What do you want people to do now? Make it strong, direct, and memorable.

□
Skill Checker

Day 4 Speech Builder Worksheet

  • ✓
    Brainstormed all ideas on Post-it notes (5–6 minutes, no editing)
  • ✓
    Grouped and ordered notes so ideas flow naturally from one to the next
  • ✓
    Confirmed: I have a maximum of 3 main points
  • ✓
    Added enhancements: at least one story, example, or quote per point
  • ✓
    Defined a strong opening and a clear call to action at the close
  • ✓
    Estimated timing per section and checked total against available time
Checklist
0%
Quick Check
What is the maximum number of main points you should aim to make in a speech?
Day 5 · Thursday

Trigger Words & Bringing It All Together

⏱ ~45 min □ Rehearsal □ Intermediate

By now your speech is structured and your enhancements are in place. Today you distil your Post-it notes into a single page of trigger words — then bring everything together in your first full run-through.

What Are Trigger Words?

Take each Post-it note and reduce it to a single word — one word that "triggers" the full story or point in your mind. The name of a character in a story. A single strong noun. Write them in order on one blank sheet. You now have your entire speech on one page.

Why this works: Each time you run through your speech, the words will vary slightly — and that's good. It sounds natural. Your structure stays the same; your delivery feels fresh and authentic every time.

Your First Full Run-Through

1

Adopt your presentation position

Stand (or sit) exactly as you will on the day. Do the wall exercise, breathe deeply, take up space. Your physical state affects your vocal delivery.

2

Speak aloud from trigger words only

Go through the whole speech. It's fine to refer to your Post-its at first. Time the run-through and aim for your target duration, going slowly.

3

Create your imaginary audience

Post-it notes with eyes drawn on them placed around the room make excellent stand-ins. Practise directing eye contact to different "audience members" as you speak.

4

Repeat 3–6 times

Don't over-rehearse (more than 6–8 can cause confusion). Do the prune and brush exercises to loosen your face between runs if needed.

□
Skill Checker

Day 5 Run-Through Worksheet

  • ✓
    Reduced each Post-it note to a single trigger word
  • ✓
    Written all trigger words in order on one sheet of paper
  • ✓
    Completed at least one full timed run-through from trigger words alone
  • ✓
    Practised eye contact with imaginary audience (Post-it notes with eyes)
  • ✓
    Reviewed non-verbal elements during the run: posture, gestures, smile, pace
Checklist
0%
Quick Check
Why does slightly varying your words each time you practise actually help?
Day 6 · Friday

Practice Makes Natural & Knowing Your Audience

⏱ ~35 min □ Video Review □ Intermediate

Today we shift from rehearsal to refinement. The goal is not "practice makes perfect" — it's practice makes natural. You want to know what you're going to say and perform so well that you can relax and be fully present when it matters.

Use Video

Film yourself giving your presentation. Your phone is sufficient. Watch it back on a larger screen if you can. You will almost certainly be your own harshest critic — and you may be pleasantly surprised. Nerves you felt internally rarely show on screen.

The Rule of 3s: Always find 3 things you did well and 3 things to improve. No more, no less. This focuses your energy and keeps progress healthy. If asking a friend to evaluate you, give them this same rule.

Skill Is Built, Not Born

Tiger Woods, the Williams sisters — elite performers all had dedicated, intentional practice from an early age. The research suggests around 10,000 hours of quality practice to reach mastery. Right now you need a good speech — and a few high-quality, focused rehearsals will get you there.

Know Your Audience

Tailor your language

Younger audiences respond to current references. Older audiences to timeless ones. Pitch at their level — never dumb down, but always connect.

Avoid sensitive topics

Stay non-political and avoid religious references unless you're certain they're welcome. Keep as many people on side as possible.

Handle hecklers confidently

Thank them for their input, invite them to share at the Q&A, or ask if they'd like to speak themselves. Don't humiliate — redirect.

Use participation wisely

Ask show-of-hands questions where most will agree — this primes the audience for future participation. Start easy, build momentum.

□
Skill Checker

Day 6 Video Review Worksheet

  • ✓
    Filmed at least one full run-through on video
  • ✓
    Watched it back and noted 3 things done well (Rule of 3s)
  • ✓
    Noted 3 things to improve and done a second run-through focusing on those
  • ✓
    Considered my audience: age, background, language level, likely sensitivities
  • ✓
    Tailored at least one story or reference specifically for this audience
Checklist
0%
Quick Check
When evaluating your own performance using the Rule of 3s, what should you always do first?
Day 7 · Saturday

Energy, Modelling & The Main Event

⏱ ~30 min □ Performance □ Final Day

You've done the work. Today is about stepping into your power, using a proven confidence technique, and preparing mentally and physically to deliver your very best performance.

Modelling: Borrow Someone's Confidence

Modelling means adopting the traits, energy, and manner of a speaker you admire — not mimicking their voice, but channelling their confidence and presence. Think of the greatest orators: Lincoln, Churchill, Mandela, Jobs. Who would you choose?

Try it: Before you speak, ask yourself — "How would [your model] walk in? How would they stand? What energy would they project?" Then do your version of that. After a while, your own personality takes over — and you've absorbed the traits you wanted.

Energy & Preparation

1

Visualise success

Sit quietly, close your eyes, and vividly imagine your speech going brilliantly. The audience laughs, nods, applauds. Feel the emotion of success — this primes your brain to perform. Top athletes do this before every event.

2

Power up your body

Jump up and down, clench your fists, breathe deeply. This converts nervous energy into performance energy. Channel the nervousness — don't suppress it.

3

Arrive early

Get to the venue early. Stand where you'll speak. Imagine the audience in front of you. Own the space before anyone else arrives.

4

Warm up face and voice

Do the prune and stretch. Say "ding-dong, ding-dong" musically — high note, then low, progressively lower. Breathe slowly and deeply from the diaphragm.

The Main Event

Walk out smiling, standing tall, shoulders back. You have 2 seconds to make your first impression — make every one of them count. Speak to the back of the room. Breathe. Pause. Let the audience come to you.

"Come to the edge. We might fall. Come to the edge. It's too high! COME TO THE EDGE! And they came, and we pushed, and they flew." — Christopher Logue

□
Skill Checker

Day 7 Final Preparation Worksheet

  • ✓
    Chosen my model: a speaker whose confidence and presence I want to channel
  • ✓
    Completed a full visualisation exercise — imagined success in vivid detail
  • ✓
    Done a final run-through, trigger words only, timing on target
  • ✓
    Prepared appearance: outfit planned, grooming sorted, looking sharp
  • ✓
    Trigger word cards prepared as backup (A6/A7 size) if needed
  • ✓
    Planned to arrive early and stand in the space before the audience arrives
Checklist
0%
Final Check
What is the purpose of the "modelling" technique before a speech?
□

You're Ready to Speak!

You've completed all 7 days of the Master Public Speaking program. You have the tools, the structure, and the confidence framework. Now go speak — and remember: practice makes natural.


Sales Fundamentals — Self-Paced Curriculum
Self-Paced Training Program

Sales Fundamentals

A practical, beginner-friendly curriculum to build your sales foundation — one module at a time.

Overall Progress 0 of 6 modules complete
Modules
1
✓
What Is Sales?
2
✓
Understanding Your Customer
3
✓
The Sales Process
4
✓
Communication & Listening
5
✓
Handling Objections
6
✓
Closing & Follow-Up
Module 1 of 6

What Is Sales?

⏱ ~20 min □ Foundations □ Beginner

Sales gets a bad reputation. People picture pushy tactics, slick talk, and pressure. But at its core, sales is simply about solving problems for people — and helping them make decisions that genuinely benefit them.

"Selling is not something you do to someone. It's something you do for someone." — Zig Ziglar

The Real Definition

Sales is the process of identifying a need, offering a solution, and guiding a person toward a decision. Whether you're selling software, services, physical products, or even ideas — the fundamentals are the same.

Four Core Beliefs of Great Salespeople

Value First

Always lead with how you can help, not what you want to sell. Customers can sense the difference.

Curiosity

The best salespeople are genuinely curious about their customer's world, goals, and challenges.

Persistence

Most deals require 5–8 touch points before closing. Follow-up is a feature, not an annoyance.

Integrity

Long-term success in sales is built on trust. Never over-promise. Always deliver on your word.

Sales Is a Skill, Not a Talent

Many people believe you're either "born a salesperson" or not. This is a myth. Sales is a learnable skill — a set of behaviors, frameworks, and mindsets that anyone can develop with practice and feedback.

This curriculum gives you exactly that foundation.

Quick Check
Which of the following best describes what sales really is?
Module 2 of 6

Understanding Your Customer

⏱ ~25 min □ Strategy □ Beginner

You can't sell effectively to someone you don't understand. The most successful salespeople invest real time in learning who their customers are, what they care about, and what's standing in their way.

The Buyer's Three Layers

Surface Need

What they say they want. "We need a faster CRM." This is just the starting point.

Business Need

The underlying problem. "Our team is losing deals because of slow follow-up."

Personal Motivation

Why it matters to them personally. "I need to hit my targets or my budget gets cut."

Decision Criteria

How they'll decide. Price, speed, ease of use, vendor reputation — know this early.

Building a Customer Profile

Before approaching any prospect, build a simple profile answering these questions:

1

Who are they?

Role, industry, company size, and experience level. Each affects how they buy.

2

What do they struggle with?

Pain points. These are your entry point — your solution must address a real problem.

3

What does success look like to them?

Understand their goal. When you can articulate their vision better than they can, trust builds fast.

4

Who else is involved?

B2B deals often involve multiple decision-makers. Know who signs the check.

Pro tip: Do your research before the first call. Check their LinkedIn, their company news, their website. Five minutes of prep can change the entire conversation.

Quick Check
A prospect says "We just need a cheaper option." What layer does this represent?
Module 3 of 6

The Sales Process

⏱ ~30 min □ Framework □ Intermediate

Great salespeople don't wing it — they follow a repeatable process that guides both them and the buyer. Having a clear process removes guesswork and helps you identify exactly where deals are won or lost.

The 6-Stage Sales Process

1

Prospecting

Finding potential customers. This includes outbound outreach (cold calls, emails) and inbound leads. Quality beats quantity — focus on people who actually fit your ideal customer profile.

2

Qualifying

Determining if a prospect is a real fit. Ask: Do they have the need? The budget? The authority to decide? The timeline? (The BANT framework: Budget, Authority, Need, Timeline.)

3

Discovery

Deep-dive conversations to understand their situation, goals, and pain points. This is where great salespeople separate themselves — by asking better questions.

4

Presenting the Solution

Tailoring your pitch to their specific needs. Don't show all features — show the ones that solve their exact problems. Make it relevant to them.

5

Handling Objections

Concerns that arise ("too expensive," "not the right time"). Objections are not rejections — they're questions in disguise. More on this in Module 5.

6

Closing & Follow-Up

Asking for the business and nurturing the relationship post-sale. A strong close is a natural result of a well-run process — not a pressure tactic.

Key insight: Most lost deals aren't lost at the close. They're lost during discovery — when the salesperson failed to deeply understand the customer's real problem.

Quick Check
What does the "A" in the BANT framework stand for?
Module 4 of 6

Communication & Listening

⏱ ~25 min □ Skills □ Beginner

The best salespeople are not the best talkers — they're the best listeners. Communication in sales means asking the right questions, truly hearing the answers, and responding in ways that build trust.

The 70/30 Rule

In a great sales conversation, your customer should be talking 70% of the time and you should be talking 30%. Your job is to ask, listen, and guide — not to pitch.

Three Types of Questions

Open Questions

Get the customer talking. "Tell me about your current process…" or "What's your biggest challenge with X?"

Clarifying Questions

Go deeper. "Can you say more about that?" or "What do you mean by 'not scalable'?"

Confirming Questions

Verify understanding. "So if I'm hearing you right, the main issue is Y — is that correct?"

Closing Questions

Move toward decision. "Does this feel like a fit?" or "What would need to be true to move forward?"

Active Listening

Listening isn't just waiting for your turn to speak. Active listening means:

1

Give full attention

No multitasking. Note-taking is fine — it shows you care about what they say.

2

Reflect back

Paraphrase what you heard. "It sounds like your main concern is onboarding time, not price — is that right?"

3

Read between the lines

What's not being said? Hesitation, vague answers, and deflection are signals worth exploring gently.

Remember: Silence is a powerful tool. After asking a question, wait. Don't rush to fill the space. The customer will often reveal the most important information in those quiet moments.

Quick Check
In the 70/30 rule for sales conversations, who should be doing most of the talking?
Module 5 of 6

Handling Objections

⏱ ~30 min □ Tactics □ Intermediate

Objections are not the enemy. They're signs that a customer is engaged, thinking seriously, and not quite there yet. Your job is to understand the concern beneath the objection — then address it honestly.

Reframe this: An objection isn't a "no." It's a "not yet, I still have a question."

The 4 Most Common Objections

"It's too expensive."

Usually means: "I'm not yet convinced it's worth the price." Focus on ROI and value, not discounts.

"We're not ready yet."

Usually means: "We have competing priorities." Understand the timeline and what needs to happen first.

"We're happy with our current solution."

Usually means: "I don't see enough reason to change." Explore gaps, hidden costs, or future pain points.

"I need to think about it."

Usually means: "I have an unspoken concern." Ask: "Of course — what's the main thing on your mind?"

The LAER Framework

L

Listen

Don't interrupt or defend immediately. Let them fully express the concern.

A

Acknowledge

"That's a completely fair concern." Validating doesn't mean agreeing — it builds trust.

E

Explore

Ask questions to understand the root. "When you say too expensive, what are you comparing it to?"

R

Respond

Only now do you address it — with tailored, honest information, not a canned rebuttal.

Quick Check
A prospect says "I need to think about it." What's the BEST next step?
Module 6 of 6

Closing & Follow-Up

⏱ ~25 min □ Execution □ Intermediate

Closing is often the most feared part of sales. But if you've done everything else well — built trust, understood the need, presented a tailored solution — closing becomes a natural, confident step, not a high-pressure moment.

Signals the Customer Is Ready

Asking implementation questions

"How long does onboarding take?" They're picturing themselves using it already.

Asking about pricing details

When they ask about payment terms, contracts, or volume discounts — they're close.

Positive body language

Nodding, leaning forward, engaged tone. In calls, shorter silences and quicker agreement.

Referencing others

"I'd want my manager to see this." They're already selling it internally.

Three Effective Closing Approaches

1

The Summary Close

"Based on everything we've discussed — you need X and Y, and our solution delivers both. Does this feel like the right fit?" Simple, honest, clear.

2

The Assumptive Close

"Let's talk about what getting started would look like." Assumes positive intent — only use once you've read strong buying signals.

3

The Next Step Close

"What would you need to see or hear to feel comfortable moving forward?" Low pressure, keeps conversation going, surfaces remaining concerns.

Follow-Up: The Underrated Superpower

80% of sales require 5 follow-ups after the initial meeting. Yet 44% of salespeople give up after just one. The fortune is truly in the follow-up.

Golden rule of follow-up: Every message should add value, not just check in. Share a relevant article, a case study, or an answer to a question they raised. Give them a reason to respond.

Quick Check
A prospect asks "What does the implementation process look like?" This is most likely a signal of…
□

You Did It!

You've completed the Sales Fundamentals curriculum. You now have a solid foundation to start building real-world sales skills. Practice is the next step — take what you've learned and apply it.


Command the Room — 5 Essential Skills for Masterful Communication
Self-Paced Training Program · CommunicatingSuccess.co

Command the Room

5 essential skills for masterful communication — a concise blueprint for business leaders who want to captivate any audience, lead with confidence, and make a lasting impact.

Overall Progress 0 of 5 skills complete
The 5 Skills
1
✓
Skill 1
Active Listening
2
✓
Skill 2
Non-Verbal Communication
3
✓
Skill 3
Expanding Your Vocabulary
4
✓
Skill 4
Public Speaking Practice
5
✓
Skill 5
Reflect & Seek Feedback
Skill 1 of 5

Practice Active Listening

⏱ ~20 min □ Listening □ Start Here

Most people think communication is about speaking well. In reality, the most powerful communicators are exceptional listeners. Active listening is the foundation of every other skill in this course — it's how you understand your audience before you say a single word.

The trap to avoid: It's easy to start forming your reply halfway through what someone is saying. When you do, you miss half their message — and they feel it. Slow down, wait, and truly listen before you respond.

Three Steps to Active Listening

1

Give Full Attention

Put away phones, laptops, and distractions entirely. Focused attention signals that you genuinely value what the speaker is saying — and it shows.

2

Reflect & Clarify

Paraphrase what you've heard and ask clarifying questions. This confirms understanding and shows the speaker they've been truly heard — not just tolerated.

3

Respond Thoughtfully

Offer responses that are directly relevant to what was said — not a prepared script you had ready before they finished. This deepens the conversation and builds trust.

Why It Matters for Leaders

Leaders who listen well make better decisions, build stronger teams, and earn deeper respect. Active listening is not passive — it's an act of leadership in itself. People follow those who make them feel genuinely understood.

In 1-to-1 conversations

Focus on the person entirely. Resist the urge to fill silence. Let them finish before you respond — what comes after the pause is often the most important thing.

In group settings

Make eye contact with whoever is speaking. Nod to show engagement. Acknowledge contributions before moving on — it encourages others to speak openly.

□
Skill Checker

Skill 1 Practice Worksheet

  • ✓
    In your next conversation, put all devices away and give full, undivided attention
  • ✓
    Practise paraphrasing: "So what I'm hearing is…" — then ask if you've understood correctly
  • ✓
    Catch yourself forming a reply before someone has finished — and reset, keep listening
  • ✓
    In a meeting today, acknowledge at least one person's contribution before responding
  • ✓
    At the end of the day, reflect: did you listen more than you spoke?
Checklist
0%
Quick Check
What is the most common mistake people make when listening to someone speak?
Skill 2 of 5

Master Non-Verbal Communication

⏱ ~20 min □ Body Language □ Beginner

Your body communicates constantly — whether you intend it to or not. Posture, eye contact, gestures, and even your facial expression on a video call all send signals that your audience processes before a single word lands. Master these, and your words carry far more weight.

Remember: Even on the phone, good posture and a smile change the tone of your voice. Non-verbal communication isn't just about being seen — it affects how you sound too.

The Three Pillars of Non-Verbal Mastery

Posture

Stand and sit with a straight, confident posture. Good posture conveys authority and signals that you're composed and in control — before you've said anything.

Gestures

Use gestures to emphasise points meaningfully. Avoid fidgeting, self-touching, or repetitive movements — these signal nervousness and distract from your message.

Eye Contact

Hold eye contact for a few seconds at a time with different people. This creates individual connection with audience members and conveys sincerity and confidence.

On Video Calls

Keep gestures small and controlled. Maintain eye contact with the camera lens (not the screen). A smile softens your voice and makes you more approachable.

Signals to Eliminate

✗

Defensive postures

Crossed arms, hunched shoulders, or legs turned away all signal discomfort or disengagement — even if that's not how you feel.

✗

Nervous gestures

Pen clicking, hair touching, wringing hands — your audience's subconscious reads these as anxiety, which undermines your authority.

✗

Avoiding eye contact

Looking down or away while speaking signals lack of confidence or dishonesty — even when neither is true. Make eye contact deliberately and warmly.

□
Skill Checker

Skill 2 Practice Worksheet

  • ✓
    Checked my posture in a mirror: am I standing/sitting with confident, upright alignment?
  • ✓
    Identified my nervous gesture habit (fidgeting, pen clicking, etc.) and practised eliminating it
  • ✓
    Practised holding eye contact for 3–4 seconds in conversation before naturally moving on
  • ✓
    On my next video call, looked at the camera rather than my own image on screen
  • ✓
    Smiled before and during a conversation and noticed how it changed my tone
Checklist
0%
Quick Check
Why does smiling matter even on a phone call when no one can see you?
Skill 3 of 5

Expand Your Vocabulary

⏱ ~20 min □ Language □ Ongoing Practice

A rich vocabulary allows you to express ideas with precision, colour, and authority. Words are your primary tool as a communicator — the more precisely you can wield them, the more compelling and credible you become.

A simple shift: Don't reach for "nice" when you could say "exceptional," "compelling," or "rich in flavour." The right word doesn't just communicate — it paints a picture and leaves an impression.

This Won't Happen Overnight

Expanding your vocabulary is one of the most high-return long-term investments you can make as a communicator. It builds gradually with daily habit — and the payoff compounds over time. Leaders with strong vocabularies project greater intelligence, credibility, and confidence.

Three Ways to Build Your Vocabulary Daily

1

Read Outside Your Comfort Zone

Set aside time each day to read books, articles, or journals from unfamiliar fields. Diverse reading introduces new words, ideas, and ways of framing arguments that will enrich your own communication.

2

Keep a Vocabulary Journal

When you encounter a new word, write it down with its meaning and an example sentence. Then actively try to use it in conversation that week. Repetition is what converts a new word into a natural part of your speech.

3

Play Word Games

Crosswords, Scrabble, word puzzles — these are enjoyable ways to encounter new words and definitions. Don't underestimate the power of playful learning.

Precision over complexity

The goal isn't to use long or obscure words — it's to use the most accurate word. Precision commands respect; complexity for its own sake alienates.

Know your audience

A wider vocabulary gives you range — you can pitch your language precisely to whoever you're speaking with, from a board presentation to a casual team debrief.

□
Skill Checker

Skill 3 Practice Worksheet

  • ✓
    Read something outside my usual topics today — an article, chapter, or journal
  • ✓
    Wrote down at least one new word with its meaning and an example sentence
  • ✓
    Deliberately replaced a vague word ("nice," "good," "fine") with a more precise one today
  • ✓
    Tried a word game or puzzle (crossword, Wordle, Scrabble) to discover new vocabulary
Checklist
0%
Quick Check
What is the primary goal of expanding your vocabulary as a communicator?
Skill 4 of 5

Engage in Public Speaking Practice

⏱ ~25 min □ Performance □ Intermediate

There is no shortcut here. Public speaking is a skill, and skills are built through repetition. Every opportunity to speak in front of others — however small — is valuable practice. The question is not whether you're a natural speaker; it's how deliberately you're developing the skill.

Take every opportunity: Leading a meeting, giving a toast, presenting at a community event — each one counts. The accumulation of small practice sessions builds the confidence that transforms your performance in big ones.

Three High-Impact Practice Strategies

1

Join a Speaking Club

Groups like Toastmasters International offer a structured, supportive environment to practise regularly and receive constructive feedback. Consistent, evaluated practice is the fastest path to improvement.

2

Record and Review

Film yourself speaking. Watch it back — ideally on a larger screen. Pay attention to your delivery, use of pauses, body language, and energy. You will almost always be pleasantly surprised by how composed you look even when you felt nervous.

3

Volunteer to Speak

Raise your hand in meetings. Present updates. Lead briefings. Offer to speak at events. Each voluntary moment of public speaking deposits confidence in the bank — and it compounds.

Focus on One Skill at a Time

Rather than trying to improve everything at once, dedicate each practice session to one specific aspect: your opening, your use of pauses, your posture, or your eye contact. Focused practice produces faster results than general rehearsal.

Quality over quantity

Ten minutes of deliberate, focused practice beats an hour of going through the motions. Know what you're working on before you start.

Practise in context

Wherever possible, practise in the actual setting — or as close to it as you can. Standing, dressed appropriately, in a room similar in size to where you'll speak.

□
Skill Checker

Skill 4 Practice Worksheet

  • ✓
    Identified one upcoming opportunity to speak publicly (meeting, presentation, event)
  • ✓
    Recorded a practice session on video and watched it back
  • ✓
    Chose one specific skill to focus on in my next practice (pauses, posture, eye contact, etc.)
  • ✓
    Researched or registered with a speaking club or practice group
  • ✓
    Volunteered to speak or present in a real setting this week
Checklist
0%
Quick Check
What does recording yourself speak and watching it back most commonly reveal?
Skill 5 of 5

Reflect & Seek Feedback

⏱ ~20 min □ Growth Mindset □ Final Skill

Practice without reflection is just repetition. The most effective communicators are those who consistently examine their own performance, seek honest input, and set specific targets for growth. This skill is what turns good into great — and great into exceptional.

The honest truth: Friends are often reluctant to give us genuine feedback. Video doesn't lie. Use it. And when you do ask for feedback, ask specific questions — you'll get far more useful answers than "How did I do?"

A Three-Part Reflection Framework

1

Self-Reflection

Immediately after any speaking opportunity, note what felt successful and what felt challenging. Be specific. "My opening was strong" is less useful than "My opening story landed well because I paused before the punchline."

2

Ask for Specific Feedback

Rather than "What did you think?", ask targeted questions: "Was my pace easy to follow?" or "Did my opening grab your attention?" Specificity generates actionable answers.

3

Set Personal Goals

Based on what you discover, set 1–3 specific, achievable improvement goals. Track your progress over time. Don't overload yourself — 3 focused improvements will transform your performance faster than a long list of vague ones.

The Rule of 3

When reviewing any performance — your own or someone else's — always find 3 things that went well alongside 3 things to improve. This balance keeps motivation high, builds on strengths, and avoids the spiral of pure self-criticism that shuts down learning.

Keep learning

Awareness of where you are is the starting point of all growth. Know your current level, practise deliberately, and track your progress over time.

Build a community

Surround yourself with others committed to developing their communication skills. Peer feedback and shared practice accelerate growth faster than solo effort.

□
Skill Checker

Skill 5 Practice Worksheet

  • ✓
    After my next speaking opportunity, wrote down 3 things that went well
  • ✓
    Identified 3 specific areas to improve — not a vague list, but actionable targets
  • ✓
    Asked a trusted colleague a specific question about my performance
  • ✓
    Set at least one personal communication goal with a timeline to achieve it
  • ✓
    Reviewed my progress against a previous goal — have I improved?
Checklist
0%
Final Check
Why is it important to find 3 things that went well alongside 3 areas to improve?
□

You Command the Room!

You've completed all 5 skills. You now have a practical blueprint for becoming a more compelling, confident communicator. Keep practising, keep reflecting — and keep growing.

Continue developing your skills at CommunicatingSuccess.co


Book a Free Discovery Call
Alex Joll is available on WhatsApp on +44 7462644932
Or though the contact page of this website. 

Terms and Conditions
Returns Policy and Instructions
Privacy Policy
Contact
AlexJoll.com is provided free of charge and available to all. All the information is correct to our knowledge and the images are our own property or stock. 
We cannot be held responsible for any mistakes or inaccuracies and reserve the right to change or remove content without notice. 
  • Home
  • Consulting
  • Coaching
    • Free Online Courses
  • Contact